Code 25

How to Fix Walmart Deduction Code 25: No Merchandise Received for Invoice

Code 25 deductions are primarily triggered when Walmart asserts that no merchandise was received for an invoiced Purchase Order (PO). A common underlying cause is timing, where an invoice is transmitted prematurely, leading to an attempted invoice match before the receiving process is complete. Other contributing factors include the accidental subm...

Root Causes of Code 25
  • •Code 25 deductions are primarily triggered when Walmart asserts that no merchandise was received for an invoiced Purchase Order (PO)
  • •A common underlying cause is timing, where an invoice is transmitted prematurely, leading to an attempted invoice match before the receiving process is complete
  • •Other contributing factors include the accidental submission of duplicate invoices for a single PO, which results in Walmart deducting the cost as they perceive the order as already paid
Required Documents for Dispute
  • Freight bill showing shipment picked up in full (for Collect: Bill of Lading signed by driver showing PO picked up in full with PO number clearly noted; for Prepaid: Proof of Delivery showing PO received in full with PO number clearly noted)
  • Invoice (EDI 810) showing order quantity
Step-by-Step Dispute Process
  1. 11. Gather all relevant shipping documents to prove that the Purchase Order (PO) was delivered in full.
  2. 22. Submit the claim, along with the supporting documentation, through the Accounts Payable Dispute Portal.
  3. 33. Avoid contacting your buyer regarding this claim code unless the purpose is to discuss payment terms.
How to Prevent Code 25 in the Future
  • Review POs before shipping to catch discrepancies early
  • Maintain detailed records of all buyer communications
  • Implement automated PO validation
  • Keep dispute logs to identify recurring issues
Frequently Asked Questions

How long does it take Walmart to process a Code 25 dispute?

Walmart typically reviews Code 25 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 25 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 25 disputes?

Code 25 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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