Code 24

How to Fix Walmart Deduction Code 24: Carton Shortage/Freight Bill Signed Short

Code 24 deductions occur when the Purchase Order (PO) is received by the distribution center (DC) but is signed for a quantity less than what was billed. The primary triggers for this deduction are a mismatch between the freight bill quantity and the quantity actually received by Walmart, or the supplier failing to ship the full quantity specified ...

Root Causes of Code 24
  • •Code 24 deductions occur when the Purchase Order (PO) is received by the distribution center (DC) but is signed for a quantity less than what was billed
  • •The primary triggers for this deduction are a mismatch between the freight bill quantity and the quantity actually received by Walmart, or the supplier failing to ship the full quantity specified in the PO, or not adequately documenting the shipped quantity
Required Documents for Dispute
  • For Collect suppliers: Bill of Lading (BOL) signed by the driver showing the order picked up in full
  • with the Purchase Order number clearly noted For Prepaid suppliers: Proof of Delivery (POD) showing the order received in full AND a drop trailer stamp indicating the load was dropped at the DC yard
  • with the Purchase Order number clearly noted Additionally
  • Invoice (EDI 810) and ASN (EDI 856) showing the quantity shipped are required
Step-by-Step Dispute Process
  1. 11. Gather all correct shipping documents, including the Bill of Lading (BOL) or Proof of Delivery (POD), and the Invoice (EDI 810) and ASN (EDI 856) showing the quantity shipped. 2. Ensure the BOL/POD is signed by the driver and clearly indicates the Purchase Order number. 3. Submit the claim through the Accounts Payable Dispute Portal (APDP). 4. Note that Walmart recommends against contacting your buyer for this claim code. The dispute will likely be approved only if the product was counted by the driver and signed for prior to leaving the supplier's facility.
How to Prevent Code 24 in the Future
  • Review POs before shipping to catch discrepancies early
  • Maintain detailed records of all buyer communications
  • Implement automated PO validation
  • Keep dispute logs to identify recurring issues
Frequently Asked Questions

How long does it take Walmart to process a Code 24 dispute?

Walmart typically reviews Code 24 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 24 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 24 disputes?

Code 24 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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