Code 60

How to Fix Walmart Deduction Code 60: Handling Charge as Documented

Code 60, 'Handling Charge as Documented,' is triggered when Walmart incurs a handling fee for returned or defective merchandise. This deduction is typically filed in addition to the primary returns/defective claim, representing the cost associated with processing and managing the returned goods. The standard handling charge is 10% of the merchandis...

Root Causes of Code 60
  • •Code 60, 'Handling Charge as Documented,' is triggered when Walmart incurs a handling fee for returned or defective merchandise
  • •This deduction is typically filed in addition to the primary returns/defective claim, representing the cost associated with processing and managing the returned goods
  • •The standard handling charge is 10% of the merchandise cost, as outlined in the supplier agreement's Returns section
Required Documents for Dispute
  • Proof that the return generating the handling charges was invalid
  • OR Supplier agreement showing that handling charges are not the supplier’s responsibility
Step-by-Step Dispute Process
  1. 1Dispute Code 60s along with the return that led to the handling charges. If your supplier agreement specifies that handlings are not to be charged, dispute with your buyer. If your supplier agreement allows for handling charges, then dispute the original claim for returns/damages overages.
How to Prevent Code 60 in the Future
  • Review POs before shipping to catch discrepancies early
  • Maintain detailed records of all buyer communications
  • Implement automated PO validation
  • Keep dispute logs to identify recurring issues
Frequently Asked Questions

How long does it take Walmart to process a Code 60 dispute?

Walmart typically reviews Code 60 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 60 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 60 disputes?

Code 60 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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