Code 11

How to Fix Walmart Deduction Code 11: Pricing Overcharge (Price Difference between PO and Invoice)

Code 11s are generated when there is a cost difference for specific items between the invoice and the purchase order. This typically occurs when the invoice price is higher than the cost on the purchase order (PO). Valid Code 11s are usually due to discrepancies in the item number, vendor pack quantities, or each costs between the PO and the invoic...

Root Causes of Code 11
  • •Code 11s are generated when there is a cost difference for specific items between the invoice and the purchase order
  • •This typically occurs when the invoice price is higher than the cost on the purchase order (PO)
  • •Valid Code 11s are usually due to discrepancies in the item number, vendor pack quantities, or each costs between the PO and the invoice
Required Documents for Dispute
  • Written documentation (emails
  • etc) with the buyer showing any changes/custom pricing agreements for the timeframe
  • Invoice (EDI 810) showing correct cost and allowances
  • PO discrepancy email sent to the buyer
  • Copy of PO maintenance email (if sent)
Step-by-Step Dispute Process
  1. 11. Dispute Code 11s in the Accounts Payable Disputes Portal in Retail Link to prove the incorrect PO price.
  2. 22. If the dispute is denied, contact your buyer directly to request a payback.
How to Prevent Code 11 in the Future
  • Review POs before shipping to catch discrepancies early
  • Maintain detailed records of all buyer communications
  • Implement automated PO validation
  • Keep dispute logs to identify recurring issues
Frequently Asked Questions

How long does it take Walmart to process a Code 11 dispute?

Walmart typically reviews Code 11 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 11 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 11 disputes?

Code 11 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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